UpCircle Careers | Operations Support

UpCircle values a diverse workforce. Women, people of colour, people with disabilities and members of the LGBTQIA+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the recruitment or interview process please let us know by emailing hello@upcirclebeauty.com

Job Overview:

We’re looking for a highly organised and proactive individual with a passion for operations, logistics, and customer service to support our growing Operations Team. As an essential part of our fast-paced startup, you’ll help ensure smooth order processing, efficient stock management, and outstanding customer service for our B2B partners. This entry-level role offers hands-on experience, autonomy, and the opportunity to develop valuable skills in a dynamic, mission-driven environment.

You'll be working under the Supply Chain & Operations Manager, alongside the Operations Executive and the Inventory & Demand Planner, collaborating closely to ensure smooth and efficient operational processes.

UpCircle Beauty is pioneering the future of sustainable beauty by transforming by-products from the food and drink industry into high-performing skincare, haircare, and accessories. This role is a unique opportunity to contribute to a brand that is actively fighting waste while delivering ethical and innovative beauty solutions.

What We’re Looking For:

We’re looking for someone who is:

• ●     Highly organised and forward-thinking
• ●     Efficient and meticulous, with great attention to detail
• ●     Adaptable and solution-oriented, willing to meet individual customer needs
• ●     Proactive and enthusiastic, with a "can-do" attitude
• ●     Committed to quality control, ensuring customers receive the highest standards of service and products

Key Responsibilities:

• ●     Process B2B orders across various WMS platforms, ensuring timely dispatch and adherence to packing requirements.
• ●     Act as the primary point of contact for wholesale customer service, resolving post-shipment issues such as damages, tracking, and shortages promptly.
• ●     Provide administrative support to the Operations and Sales team, actively managing fulfilment claims and service-level agreements (SLAs).
• ●     Provide holiday cover for other members of the operations team.

Detailed Responsibilities:

• ●     Processing B2B orders and coordinating with internal and 3PL warehouses for accurate and timely delivery.
• ●     Sending necessary paperwork and information to the Finance team for invoicing purposes.
• ●     Communicating with B2B customers, providing tracking information, and ensuring all outstanding orders are dispatched within 24-48 hours.
• ●     Resolving B2B customer service issues and documenting them accurately.
• ●     Raising claims with carriers and ensuring credits are issued to UpCircle as required.
• ●     Managing communication with 3PLs, resolving queries related to B2C orders (e.g., missing addresses, courier selection).
• ●     Documenting manufacturing issues reported by customers to assist the Supply Chain Manager with supplier communication.
• ●     Booking Goods In with warehouses when needed.

Requirements:

• ●     Excellent organisational skills and meticulous attention to detail.
• ●     Strong communication and customer service skills.
• ●     Ability to work independently and as part of a team in a fast-paced environment.
• ●     Experience in logistics, operations or customer service is a plus but not essential.
• ●     Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with WMS systems.

Benefits:

• -       Competitive salary
• ●     Hybrid working with three days in the office a week
• ●     25 days holiday a year + 8 bank holidays (33 total)
• ●     Team Christmas Bonus
• ●     Mental health days
• ●     Free tasty snacks + drinks in the office
• ●     Regular social events with the team
• ●     Dynamic and supportive working environment
• ●     As much UpCircle as you might need!

ADDITIONAL INFO:

• Role is based in Kennington SE5 0AE, South London
• Start Date: As soon as possible
• Applicants must be eligible to work in the UK

HOW TO APPLY:

Please send your CV and a cover letter to hello@upcirclebeauty.com with the subject “UpCircle Operations Support” with a quick email about why you would be the perfect fit. Good luck!