A touch-typing whiz with the focus of a monk. So long as he's got a Boiler Room set to listen to, he can plug formulas into Excel without stopping to think.
FAVE PRODUCT: The Face Mask – it’s the unsung hero of our range.
WHAT ARE YOU MOST EXCITED ABOUT? I’m eager for UpCircle to be able to offer a full skincare offering, to cater to whatever skincare concern you may have!
If Will is all about numbers, Anna is all about words. Going to an event? She’ll be on the panel. Visiting a show? She’ll say Hi first! Reading an article? Chances are, Anna wrote it.
FAVE PRODUCT: The Moisturiser – I LIVE for its texture.
WHAT ARE YOU MOST EXCITED ABOUT? Growing our team is such a rewarding process. With each new hire we have a new wave of excitement, energy and personality. We hired our first ever staff member in 2019, and then in 2020 we grew from three to eight, now there's 16 of us. Crazy!
JULIANA: OPERATIONS OFFICER
Stock comes in, stock goes out. That’s operations at its most basic. The reality is a whole lot more complicated..! We’ve got ingredients, packaging, manufacturing and equipment all needing to materialise at the right time, in the right quantities. With varied lead times, locations and personalities to contend with, you need an organisational wizard. Juliana is just that.
LAURA: MARKETING MASTER
Our wider mission is to get UpCircle products into every home. Laura is setting up brand collaborations, influencer partnerships, booking events, podcasts, webinars...you name it! If it’s a channel we can tell our story through, Laura is the woman putting UpCircle in place.
WHAT ARE YOU MOST PROUD OF? I'm proud that I have a positive impact on both people and planet. However, if I had to pinpoint a couple of things, it would be the book bundle send out to 135 primary schools across the UK to support #BLM and the free soap send out to those who emailed their MP about women's safety.
MICHAEL: MONEY MAN
You order it, then you pay for it, then we send it, then you enjoy it. Michael makes sure those middle steps happen smoothly! Are we spending too much? Are we smashing our targets? Michael stays on top of it! (Someone has to!)
FAVE PRODUCT: The Peppermint Body Scrub. It's a great way to feel refreshed in the morning and sets me up for a good day!
BEST WASTE-FIGHTING TIP: The restaurant principle “first in, first out” is something that you can apply at home. It means that you should rotate older purchases to the front of your fridge. Simple, but effective!
DARA: COMMUNITY CHIEF
We’ve got a growing community who need nurturing. Dara is a knowledgeable and engaging point of contact for our passionate UpCirclers, she communicates what we’ve been up to and creates interesting and unique content and to gather insight and inspiration from the people who help steer our decision-making – our customers! She’s also been instrumental in helping us all understand what on earth TikTok is all about. (We need all the help we can get on that front!)
GIULIA: CONTENT CREATOR
As a brand within the beauty industry it‘s VERY important that we have beautiful visuals. Giulia is the personification of creativity. No matter how whacky the request, we can rely on Giulia to bring our ideas to life. Head to our Instagram reels if you’d like to see an entire gallery of Giula’s mad skillz.
IZA: GLOBAL SALES
Iza is the multilingual legend responsible for maximising opportunities for UpCircle to expand its reach across Europe (and beyond) into new stockists. That’s coffee shops, health food stores, hotels, salons, spas, online shops and many more. No small task…
SOPHIE: CUSTOMER CARE CHAMPION
Notice that little pop up box that appeared when you came on to our website? Well, Sophie’s on the other side of it – answering skincare questions, matching you with the best products for you, and generally making sure our UpCirclers have everything they need!
WHAT DO YOU LIKE MOST ABOUT YOUR JOB? I love getting to reply to all the lovely messages that customers send in - it continuously restores my faith in humanity! Which is not something you hear much from people who work in customer service, so I feel very lucky that people are so passionate about our brand!
KATY: UK SALES SENSATION
It’s a good thing we all love Katy’s phone voice because this gal is on the phones 24/7. Boutiques, spas, hotels, online stores – we want UpCircle in them all! There’s a “Hi this is Katy calling from UpCircle” imitation from someone in our team at least once a day. Sorry Katy. We’re just jealous.
CLARA: LOGISTICS LEADER
Tracking each element of an UpCircle product back to its origin is a complex and fascinating task. Each thing, be it an ingredient or a piece of packaging has its own journey from point A to B. Clara works closely with Juliana to ensure that all of our suppliers are at the right point on our product timeline to ensure safe transit and delivery. With multiple warehouses and infinite couriers, this job needs a dream logistics and operations team. With Clara and Juliana on board, we’re the lucky ones.
HARRY: FINANCE FLEDGLING
As our brand grows and our sales team continue to smash their targets, the number of invoices, bills and bank accounts flies through the roof too. Harry joined us as a finance intern, but he was so valuable that the sales team just wouldn’t let him go. Every team needs a Harry.
SOPHIE: KEY ACCOUNT MANAGER
Sophie is the primary contact for our key retail accounts and focuses on building relationships and leveraging our brand and marketing efforts with respect to each big retailer. There’s no “one size fits all” when it comes to retailers, as Sophie knows all too well!