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Quality skincare that gives salvaged natural ingredients a new lease of life. We'll never compromise on our mission to leave the world better than we found it. That's the UpCircle promise.

UpCircle was founded on a simple (but ambitious) question: What if we could make skincare and haircare from things that would otherwise go to waste? Circularity - reusing, repurposing, reinventing - isn’t just part of what we do, it’s our everything. Our name. Our mission. Our reason for jumping out of bed in the morning.

Back in 2015, we had a thought: 

If we're throwing away a cafetière full of coffee grounds every morning, how much is going to waste from coffee shops all over London? 

A lot, as it turns out. 

So we decided to do something about it. We needed a way to give those coffee grounds a new lease of life. And UpCircle was born.

We never wanted to settle for entry-level ethics. Vegan? Natural? Cruelty-free? That’s the baseline - the bare minimum. We wanted to go further. That’s why every UpCircle product is made with upcycled ingredients - from coffee and chai spices, to fruit peels, pulp and stones, to flower petals and stems. Ingredients that have had two lives. The first in someone else’s product. The second in ours.

We believe all life is sacred. That's why we use only the finest plant-based ingredients, and neither us nor our suppliers test on animals. We are certified vegan by The Vegan Society and are also Leaping Bunny approved - you can see our full animal testing policy here.

We're proud to say that almost all of our products are made in the UK. The only exception is our Deodorant which is made in The Netherlands. 

We also manufacture some best-sellers in the US for sale in the US, to minimise the carbon footprint of shipping our stock from the UK to America.

Our packaging is 99% plastic-free, with aluminium cap options available for the remaining 1%. All of our bottles and jars are made from glass, and most lids are aluminium.

In a few cases, where specific dispensing is needed - like spritzers (toner), pipettes (face oil and peptide serum), or pumps (cleansing milk, hand + body wash and lotion) - a small amount of plastic is used. If you would like these with just an aluminium cap instead, simply select from the dropdown menu on each relevant product page.

Our cleansing bars are packaged only in recyclable cardboard, and our hand cream comes in a fully plastic-free metal tube, including the metal lid.

Yes, the packaging for every UpCircle product is fully recyclable.

Yes! We started life as Optiat. However, we soon came to outgrow that initial vision and as part of our continuous brand development process, we evolved... Our ambition is to have an UpCircle product in every home and we felt this would be most achievable with a more unified and holistic approach. We took our learnings from Optiat and built on them to create UpCircle.

We stand for all round better skincare by elevating leftover natural ingredients and bringing them back to life as beauty products your skin will love.

Yes we were - you can read all about our experience here.

You can find out which of our products we recommend during pregnancy here: https://upcirclebeauty.com/blogs/upcircle/a-guide-to-pregnancy-safe-upcircle-products

Yes. For five years, we ran a successful packaging returns scheme for 99% of our range. Customers would purchase refills, send back their empty packaging using a Freepost label, and we’d sterilise and refill them at our London warehouse. Since launching the scheme in 2020, we’ve invested heavily in growing it: hiring dedicated staff, covering return shipping, offering 20% off all refills, and ensuring it was widely accessible and promoted. Refills quickly became a big part of our customer care (30% of all customer care enquiries related to refills) and community - and we’re proud of the impact it’s had.

However, as the scheme grew, so did the challenges. Many returned jars arrived unclean, smashed, with no information, incorrect jars were sent, or were over-packaged using lots of plastic, making safe, timely and sustainable processing increasingly difficult. Being UK-based also limited our ability to scale the system internationally. 

That’s why we’re evolving. We’re currently developing a new at-home refill system using biodegradable, plastic-free pouches - suitable for our full product range. It’s taken time to get the material just right, but we're excited about a promising solution in testing now.

While we’ve had to pause our existing scheme during a move to a new warehouse, we hope to launch our next-generation, global refill option early next year.

UK based? You're at the best place right here!

European based? Go to eu.upcirclebeauty.com for our European website with fast, free shipping and no additonal customs, taxies or duties!

Based in the US or Canada? Head to us.upcirclebeauty.com for our American site with fast USPS and UPS shipping out of NJ! 

Not based in UK, Europe or US? No problem, we still ship globally from upcirclebeauty.com with fast, tracked shipping! 

Shipping InformationWe ship worldwide! You name the country, we'll ship it there.

Please note: once your order has been placed, we cannot amend any details such as address or items ordered. This is due to the high volume of orders being received and processed by our 3rd-party fulfilment partner. Please double check all your details before placing an order.

Delivery Costs

Orders under £40

• £1.99 with Royal Mail Tracked 48 (2 working days)
• £2.99 with Royal Mail Tracked 24 (1 working day)
• £3.49 with DHL Tracked 24 (1 working day)

Orders over £40

• Free with Royal Mail Tracked 48 (2 working days)
• £1.99 with Royal Mail Tracked 24 (1 working day)
• £2.49 with DHL Tracked 24 (1 working day)

Orders placed before 3pm are usually shipped same day.

EU: Shop our European site HERE. Orders are shipped from our warehouse based in Ireland. If you're based in the EU, you will not pay any additional taxes, duties or customs if you order from this site.

USA/Canada: Shop our US site HERE. Orders are shipped from our warehouse based in New Jersey across the US and Canada. 

Anywhere else not listed above: Flat fee of £19.99 for a fully tracked service on all orders. Average transit time 3-5 working days.

Brexit

From 1st January 2021 the UK will have left the EU. We have now opened a warehouse based in Ireland so that we can continue to ship orders to the EU without additional taxes and customs. You can shop through our EU site HERE. 

Sending a Gift?

We don't include invoices and prices in our orders unless an invoice is needed for customs.  

If you would like to include a gift note in your order let us know before you make your order! We will need to manually place the order for you. Gift notes are hand written and can be a maximum of 25 words. For more info and to place the order contact: 20customercare@upcirclebeauty.com">customercare@upcirclebeauty.com or call us on: 0800 368 9570 

Special Request? Need it sooner?

Send us an email 20customercare@upcirclebeauty.com">customercare@upcirclebeauty.com or drop us a call 0800 368 9570 and we'll do our best to give you a hand.

In the majority of cases, if you've ordered by 2pm UK time Monday - Friday, your order will be dispatched the same day.

We're sorry to hear if there has been an issue with your delivery. Please contact customercare@upcirclebeauty.com or call us on: 0800 368 9570 for assistance in locating your parcel. Please note that if you contact us after 2 + weeks from the delivery date listed on the tracking we will not be able to provide a replacement for the parcel if lost. 

If your order is returned to us due to an incorrect or incomplete address or failure to collect from a delivery office you will be responsible for paying for the return cost as well as an additional shipping fee for us to resend it you. If you request a refund this will be minus our shipping cost and a £3.99 restock fee. 

If your order is returned to us due to a courier issue please contact our customer care team with more information - customercare@upcirclebeauty.com 

We're sorry to hear that your parcel has arrived missing an item and we will endeavor to fix the situation as fast as we can! 

If it looks like box has been tampered with, damaged in transit or not fully sealed please keep the box until the issue is resolved as we will need photos sent over as evidence. Without these photos your claim may not be accepted. 

If there are no obvious  issues with the box we would ask you to keep it until the situation is resolved.

Please contact customer care including the order number and the items that were missing and we will do our best to help: customercare@upcirclebeauty.com 

Everything from our shipping boxes, to our paper tape, to our marketing materials, is fully recyclable. Our fliers and booklets are even made from recycled used coffee cups!

"Reused, repurposed, reloved" is our motto, after all!

We don't include invoices or any other paperwork in our orders.

Absolutely, you can! We will need to manually place the order for you, so please do not order directly on our website. For more info and to place the order contact: customercare@upcirclebeauty.com or call us on: 0800 368 9570 

From 1st January 2021 the UK will have left the EU. We now have a dedicated EU site and warehouse located in Ireland so that customers can continue using UpCircle products without additional customs taxes and fees applying. You can shop our EU site HERE. 

If orders are placed through our UK site and shipped from our UK warehouse orders may be subject to VAT and local customs charges payable by the customer. If the delivery is refused due to these charges and the order is returned to us, a refund will be processed minus our shipping and packaging costs and a £10 handling fee. If you have any questions please contact customer care. 
We are very lucky that many stores across Europe want to stock our products - if you would like more info on a local stockist please email customercare@upcirclebeauty.com  

Yes we do! Please sign up here: https://upcirclebeauty.com/pages/nhs-key-worker-discount

UpCircle was born out of the idea of minimising waste so we created the Pamper Kit so you can try before you buy! We would recommend trying the Pamper Kit first to everyone, especially those with sensitive skin. We also recommend to do a patch test on your neck before using any product, if a reaction occurs discontinue use. 

Once opened we are unable to accept products for returns and refunds. To be eligible for a return, the item must be unused and as-new and in the original packaging. Before purchasing full sized products we would recommend trying our Pamper Kit. You can check out our full policy here. If you have any questions please contact: customercare@upcirclebeauty.com 

We all know the 'Oh no! I'm out of Moisturiser' feeling and we all know it is not one we enjoy! With subscriptions you can stop this from ever happening again by automatically receiving the products however often you need them. To set up a subscription select the 'SUBSCRIBE & SAVE (15%)' option at checkout and follow through the steps! Your chosen products will be sent to you without you ever having to lift a finger! 

We'll be sorry to see you go but you can cancel your subscription at any time through your account. Once an order is placed you will not be able to cancel the order but we'll send you a reminder email a few days before so it isn't a surprise. If you want to skip a charge or change the product to a different variant you will also be able to do this through your account page. If you need any help contact customer care! 

Once you've placed your order you will receive an email to activate your account, from here you will be able to mange subscriptions. You can also access it through the login page.

Klarna is a payment service provider who take end-to-end responsibility for your payment. They support 60 million consumers worldwide in over 70,000 online stores and are very safe to use.

Klarna's Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-and-conditions

If you have chosen to Pay Later (30 days), Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. If you do not pay Klarna within the grace period, late fees may apply.

You can pay immediately with debit or credit card (Visa/Mastercard/American Express) or PayPal in the checkout or take advantage of our Pay Later payment option, where you can pay for the goods once you have received them via debit or credit card.

After we have sent your order, you will receive an email with payment instructions, telling you when you need to pay by. Typically this is 14 or 30 days after the order is shipped. If you do not have your email to hand, you can contact Klarna's Customer Service here.

You will need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give us the correct details as otherwise you will not receive the payment information and so be liable for delayed payment fees.

If you have received your goods and want to pay, either log in at www.klarna.com or click the link from the email Klarna sent you regarding this order. If you cannot log in to pay, contact Klarna's Customer Service here.

Although Pay Later is widely promoted, it is not always universally available. The Pay Later method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout as normal.

Payment information is processed securely by Klarna. All transactions take place via connections secured with the latest industry standard security protocols.

If you would like to cancel your order, please contact UpCircle Customer Services at customercare@upcirclebeauty.com

Yes. When selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address.