Refill Scheme

At UpCircle, our mission is to create a circular future. As you all know, our ingredients are rescued by-products. But what about our packaging? Well, that's where our packaging return scheme comes in! 🌎

Join us in closing the loop on packaging. From Body Creams to Cleansing Balms, you can now refill your packaging again and again. Circular ingredients, circular packaging—it just makes sense! 💭

So, how does it work?

First things first, it was important to us to keep costs for our customers and our carbon footprint down. To keep costs as low as possible we offer a 20% discount on all refills, as well as a freepost label for free returns. To minimise our carbon footprint, all refills will be sent to our warehouse in London. 🚛 Simple and sustainable, just how you guys like it.

First you purchase a refill product in order to receive your freepost label, then wash your empty jar or bottle and pop it back in its box to be shipped to us. 📦 Easy, huh?

Step One

Purchase the product that needs refilling

When your product runs out, repurchase it as a refill from our website. You must have empty UpCircle jars ready for refilling.

Step Two

Receive your freepost label

This will be automatically emailed to you. This will go on the outside of your parcel.

Step Three

Wash and dry your empty packaging

This step is important. When we receive your jars we sterilize them but we do not clean off residue. Please use warm soapy water,

Step Four

Fill out your return form

If you have a printer please print the form and then fill out. If you don't have a printer this can be handwritten. Please double check.

Step Five

Safely package your empties

You can return your empties in any box, but please make sure they are safe and secure within. The UpCircle branded boxes are particularly strong.

Step Six

Take it to the post office

You will not have to pay anything at the post office as we've provided you with the freepost label - this one's on us!

Step Seven

We’ll sterilise, refill and return to you!

Your refills are with us! New products will ship with them, and you’ll get an email when they’re on their way back.

Step Eight

The naughty list

If you find a mini card in your return, it means there was a hiccup! It’s just for your reference to help things go smoother next time you send your empties for refills.

How is the product sterilised?

Once we receive your washed and empty product, Remi or Rosie, our refills experts, will sterilise the packaging using dry heat. This is a chemical-free process that destroys any bacteria present by exposing the glass packaging to very high temperatures for a prolonged period of time. This process takes place every day Monday to Friday and all products will be shipped back out on a 48-hour service - you'll never have to go long without your skin and haircare heroes! 💚

Which products can be refilled?

We're so excited to offer refills on over 98% of our skincare range! We are currently set up to offer refills of the: Cleansing Face Balm; Cleansing Face Milk; Face Toner; Peptide Serum; Eye Cream; Face Moisturiser; Night Cream; Face Oil; SPF; Lip Balm; Face Mask; Face and Body Scrubs; Shampoo Crème; Conditioner Crème; Body Cream; Body Oil; Bath Salts; Hand + Body Wash and Lotion.

Shop all the refill products here, or head to our step-by-step guide to find out more.

We offer refills on jumbo sizes but not travel sizes. The only products that cannot be refilled are: Hand Cream, Perfumes, Home Mist and Cleansing Bars (because they disintegrate with use!)

Still got a question about the refill scheme? Check out our FAQs!