Return, Refill, Reuse
With our refill scheme you need to have empty UpCircle packaging to return to us. Once you’ve placed your order, you’ll be emailed all the information you need to return your empty packaging to us including the Freepost label.
*Please note, if you are ordering new products as well as refills these will be sent when your refills are returned to you.
UK: We have three options for delivery in the UK, all are fully tracked services:
Orders under £40
Orders over £40
Orders are processed Monday - Friday with the exception of UK bank holidays. Orders are typically fulfilled and shipped within one business day. Once your order has shipped, you’ll receive an email from email@example.com with tracking information.
EU: Shop our European site here. Orders are shipped from our warehouse based in Ireland. If you're based in the EU, you will not pay any additional taxes, duties or customs if you order from this site.
USA/Canada: Shop our US site here. Orders are shipped from our warehouse based in New Jersey across the US and Canada.
Anywhere else not listed above: Flat fee of £19.99 for a fully tracked service on all orders. Average transit time 3-5 working days.
Returns: For information on returns, please see here.
Any other questions on delivery? Drop an email to firstname.lastname@example.org or call 0800 368 9570.