RETURN + REFILL Conditioner Crème with Rosemary Oil + Bamboo Extract

Return, Refill, Reuse

With our refill scheme you need to have empty UpCircle packaging to return to us. Once you’ve placed your order, you’ll be emailed all the information you need to return your empty packaging to us including the Freepost label.

• Existing customers only - please ensure you already have your conditioner crème jar to be returned!
• Thoroughly wash and dry your empty conditioner jar using warm soapy water
• Pack your empties up ready to be posted- we recommend saving your original packaging. If you haven't got your original packaging please wrap them carefully.
• After checking out you will receive an email with a free post label
• Print and attach this label to the parcel and drop to your local Post Office - if you don't have a printer, you can handwrite the address on instead
• Once we have received your empties back we will sterilise the jars using dry heat and refill your jar with a fresh batch of cleansing balm
• We aim to turn around refills within 24 hours of receiving them
• Your refilled jar will be returned to you to enjoy! 
  

*Please note, if you are ordering new products as well as refills these will be sent when your refills are returned to you.  

98% NATURAL INGREDIENTS: Aqua, Cetyl Alcohol, Cetearyl Alcohol, Glycerin, Cocos Nucifera (Coconut) Fruit Oil, Capryloyl Glycerin/Sebacic Acid Copolymer, Diheptyl Succinate, Distearoylethyl Dimonium Chloride, Rosmarinus Officinalis (Rosemary) Leaf Oil, Behentrimonium Methosulfate, Panthenol, Citrus Aurantium Dulcis (Orange) Peel Cera, Squalane, Hydrolyzed Corn Protein, Hydrolyzed Wheat Protein, Hydrolyzed Soy Protein, Bambusa Arundinacea (Bamboo) Leaf Extract, Trametes Versicolor (Turkey Tail Mushroom) Extract, Leuconostoc/Radish Root Ferment Filtrate, Mentha Piperita (Peppermint) Leaf Oil, Lavandula Angustifolia (Lavender) Flower Oil, Cedrus Atlantica (Cedarwood) Bark Oil, Tocopherol, Helianthus Annuus Seed Oil, Citric Acid, Guar Hydroxypropyltrimonium Chloride, Dehydroacetic Acid, Benzyl Alcohol, Limonene*, Linalool*. 
*Natural constituent of essential oils listed. 

UK: We have three options for delivery in the UK, all are fully tracked services:

Orders under £40

• £1.99 with Royal Mail Tracked 48 (2-3 working days)
• £2.99 with Royal Mail Tracked 24 (1-2 working days)
• £3.49 with DHL Tracked 24 (1-2 working days)

Orders over £40

• Free with Royal Mail Tracked 48 (2-3 working days)
• £1.99 with Royal Mail Tracked 24 (1-2 working days)
• £2.49 with DHL Tracked 24 (1-2 working days)

Orders are processed Monday - Friday with the exception of UK bank holidays. Orders are typically fulfilled and shipped within one business day. Once your order has shipped, you’ll receive an email from hello@upcirclebeauty.com with tracking information.

EU: Shop our European site here. Orders are shipped from our warehouse based in Ireland. If you're based in the EU, you will not pay any additional taxes, duties or customs if you order from this site.

USA/Canada: Shop our US site here. Orders are shipped from our warehouse based in New Jersey across the US and Canada. 

Anywhere else not listed above: Flat fee of £19.99 for a fully tracked service on all orders. Average transit time 3-5 working days.

Returns: For information on returns, please see here.

Any other questions on delivery? Drop an email to customercare@upcirclebeauty.com or call 0800 368 9570.