RETURN + REFILL Peptide Serum with Custard Apple + Blood Orange - ON PAUSE

Name: RETURN + REFILL Peptide Serum with Custard Apple + Blood Orange - ON PAUSE
Rating: 4.953125 (64 reviews)

Refill Scheme on pause - returning next year!

£19.99

Our Refill Scheme is taking a pause! We're evolving it to a brand new format. A new world-first refill solution: plastic-free sachets you can use to top up at home. This will mean lower carbon emissions and a better customer experience - no waiting for up to several weeks, without your UpCircle routine, whilst we wait for Royal Mail to return your empty packaging to us via the Freepost network. We're planning to launch the new scheme in 2026. Watch this space!

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DETAILS

Our Refill Scheme is taking a pause! We're evolving it to a brand new format. A new world-first refill solution: biodegradable sachets you can use to top up at home. This will mean lower carbon emissions and a better customer experience - no waiting for up to several weeks, without your UpCircle routine, whilst we wait for Royal Mail to return your empty packaging to us via the Freepost network. We're planning to launch the new scheme in 2026. Watch this space!

Return, Refill, Reuse

Existing customers only - please ensure you already have your peptide serum bottle to be returned!
Thoroughly wash and dry your empty peptide serum bottle using warm soapy water
Pack your empties up ready to be posted - we recommend saving your original packaging. If you haven't got your original packaging please wrap them carefully.
After checking out you will receive an email with a free post label
Print and attach the label to the parcel and drop to your local Post Office - if you don't have a printer, you can handwrite the address on instead
Once we have received your empties back we will sterilise the bottle using dry heat and refill your bottle with a fresh batch of peptide serum
Your refilled bottle will be returned to you to enjoy!
We aim to turn around refills within 24 hours of receiving them

*Please note, if you are ordering new products as well as refills these will be sent when your refills are returned to you.

INGREDIENTS

93% NATURAL INGREDIENTS: Aqua (Water), Citrus Sinensis (Orange) Fruit Extract, Niacinamide, Pentylene Glycol, Annona Cherimola (Custard Apple) Fruit Extract, 3-O-Ethyl Ascorbic Acid, Tripeptide-1, Dextran, Diutan Gum, Tocopherol, Butylene Glycol, Sodium Dehydroacetate, Potassium Sorbate, Sodium Citrate, Citric Acid, Phenylpropanol, Benzyl Alcohol, Ethylhexylglycerin.

HOW TO USE

Apply a few drops to finger tips and massage into skin. Use after cleansing and toning and before moisturising. We recommend using it after spritzing the face with a thin layer of toner to prep the skin.

SHIPPING & RETURNS

UK: We have three options for delivery in the UK, all are fully tracked services:

Orders under £40

£1.99 with Evri Tracked Standard (2 working days)
£2.99 with Evri Tracked Express (1 working day)
£3.49 with DPD Next Day (1-2 working days)

Orders over £40

Free with Evri Tracked Standard (2 working days)
£1.99 with Evri Tracked Express (1 working day)
£2.49 with DPD Next Day (1-2 working days)

Orders are processed Monday - Friday with the exception of UK bank holidays. Orders are typically fulfilled and shipped within one business day. Once your order has shipped, you’ll receive an email from customercare@upcirclebeauty.com with tracking information.

EU: Shop our European site here. Orders are shipped from our warehouse based in Ireland. If you're based in the EU, you will not pay any additional taxes, duties or customs if you order from this site.

USA/Canada: Shop our US site here. Orders are shipped from our warehouse based in New Jersey across the US and Canada.

Anywhere else not listed above: Flat fee of £9.99 for a fully tracked service on all orders. Average transit time 3-5 working days.

Returns: For information on returns, please see here.

Any other questions on delivery? Drop an email to customercare@upcirclebeauty.com or call 0800 368 9570.

FREQUENTLY ASKED QUESTIONS

We're here to help!

What does UpCircle stand for?

UpCircle was founded on a simple (but ambitious) question: What if we could make skincare and haircare from things that would otherwise go to waste? Circularity - reusing, repurposing, reinventing - isn’t just part of what we do, it’s our everything. Our name. Our mission. Our reason for jumping out of bed in the morning. That’s why every UpCircle product is made with upcycled ingredients - from coffee and chai spices, to fruit peels, pulp and stones, to flower petals and stems. Ingredients that have had two lives. The first in someone else’s product. The second in ours. Our range is natural, certified Vegan, certified Cruelty-Free, certified Plastic Negative and we're a B Corp. All of our products are formulated without SLS, SLEs, parabens, mineral oil, phthalates, parfum and sulfates.

What is your return policy?

We offer a 14 day money back guarantee. If you are not happy with your products for any reason you have 14 calendar days (from delivery) to return them. Any items received back within this period will receive a full refund.

When will I receive my order?

We offer 24 or 48 hour shipping options at checkout. Orders placed by 12pm are usually shipped same day. Need something urgently? Send an email to hello@upcirclebeauty.com once you've placed your order and we'll do our best to help!

Do you have a packaging return scheme?

For five years, we ran a successful packaging returns scheme for 99% of our range. Customers would purchase refills, send back their empty packaging using a Freepost label, and we’d sterilise and refill them at our London warehouse. Since launching the scheme in 2020, we’ve invested heavily in growing it: hiring dedicated staff, covering return shipping, offering 20% off all refills, and ensuring it was widely accessible and promoted. Refills quickly became a big part of our customer care (30% of all customer care enquiries related to refills) and community - and we’re proud of the impact it’s had. However, as the scheme grew, so did the challenges. Many returned jars arrived unclean, smashed, with no information, incorrect jars were sent, or were over-packaged using lots of plastic, making safe, timely and sustainable processing increasingly difficult. Being UK-based also limited our ability to scale the system internationally. That’s why we’re evolving. We’re currently developing a new at-home refill system using biodegradable, plastic-free pouches - suitable for our full product range. It’s taken time to get the material just right, but we're excited about a promising solution in testing now. While we’ve had to pause our existing scheme during a move to a new warehouse, we hope to launch our next-generation, global refill option early next year.

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REAL PEOPLE, REAL RESULTS

before

after

“Since having my baby I have horrid skin and it was so upsetting. I’ve hyperpigmentation on my right cheek bone and upper lip. The redness and spots have gone and my pigmentation's much less visible.”

Carla, 39

Verified Purchase

before

after

“My photos don’t really do the change in my skin justice but I just wanted to say thank you for your products and the improvement they’ve made."

Jessica, 32

Verified Purchase

before

after

“I am loving the products. My skin feels less dry, less congested, less irritated, less redness. I don’t get big pimple as often now. Thank you for creating UpCircle Beauty!!”

Aksona, 33

Verified Purchase

before

after

“My skin was not happy before and I tried loads of different things to sort it out but they didn’t work. But this did! These pictures are 10 days apart and I’m really happy how my skin is looking so far.”

Mollie, 30

Verified Purchase

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WHAT OTHERS ARE BUYING RIGHT NOW

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RETURN + REFILL Peptide Serum with Custard Apple + Blood Orange - ON PAUSE

DETAILS

INGREDIENTS

HOW TO USE

SHIPPING & RETURNS

FREQUENTLY ASKED QUESTIONS

REAL PEOPLE, REAL RESULTS

STILL NOT SURE?

WHAT OTHERS ARE BUYING RIGHT NOW

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