UpCircle values a diverse workforce. Women, people of colour, people with disabilities and members of the LGBTQIA+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the recruitment or interview process please let us know by emailing hello@upcirclebeauty.com
We’re looking for someone with a passion for brilliant customer service to support our head of customer care and help maintain our close-knit UpCircle community!
This role requires someone to help manage interactions with our amazing customers - think managing customer orders on our three websites to ensure everyone’s order arrives in pristine condition, answering skincare questions, handling customer returns, complaints and feedback! You'll be constantly feeding back to the team to ensure we're providing the best products, service and experience to our wonderful UpCirclers.
You'll be responsible for helping drive our mission of delivering incredible customer service and keep everyone delighted with their UpCircle experience. Quite a responsibility!
Your responsibilities will include keeping open communication channels with our customers to include emails, review platforms and telephone calls.
You will be highly responsive, empathetic and reactive to everything thrown your way. You will be a problem solver, able to find a solution to a range of queries that might pop up (missing items in order, order lost/delayed/damaged).
You will also have a keen passion and interest in skincare and beauty, being able to answer customer questions about our skincare range, providing helpful, accurate advice with regard to skin types, routines and best practice.
Job role is available to start immediately.
RESPONSIBILITIES
• Developing and maintaining excellent customer relations across multiple platforms including email, social media and telephone
• Ensure all orders are being sent out promptly and correctly
• Reporting back to the rest of the team
• Responding to customer enquiries in a rapid manner
• Helping customers with their skincare / haircare concerns and educating them on the UpCircle range
• Replying to complaints, feedback and reviews
• Use intuition to seek out new opportunities to improve the customer care side of the business in any way you see fit.
IN RETURN
- Starting salary £27-30k
- Rapidly-growing, fast-paced action where no two days are the same
- Opportunity to develop and grow across all aspects of the business
- As many free products from our range as you'd like, plus a big discount for friends and family
- Option to work from home 2 days a week after probation
- The chance to make a serious impact from the get-go
Additional Info
- Role is based in SE5, South London
- Start Date: Immediate
- Applicants must be eligible to work in the UK
How To Apply
Please send a CV in PDF with a brief intro to hello@upcirclebeauty.com with the subject "UpCircle Customer Care." Good luck!
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